United Movers Group

Om August 3rd 2017 I contracted with United Movers Group to move my household good from Bakersfield to Hayden Idaho.

As aa uninformed fool, I gave them depositof$4900.

I cancelled the request per their cancellation Policy on August 19th 2017

I requested the refund of my deposit. They claimed to have sent a refund check in October 2017. I never received the check. They then claimed to have sent a check in November 2017. I never received the check.

After several phone calls I was turned over to this thug named WALTER the manager. He said "boy that's a big hunk of change." He said "I will get it returned" I have never received any refund of proof that they ever sent a check.

I called again and this thug Walter said " I think your trying to commit fraud!" He said they would not send another check even though he had no record of it being cashed and he stopped payment.

These people are fraudulent liars, bully's and thieves and crooks. There appears there is no recourse to recover the money. DOT FBI will not look into this theft.

I repeat, these are BAD BAD crooks that steal from you and you have NO recourse.

They place phony reviews as to how great. Read any asthenic reviews and you will find nothing but nightmares.

BEWARE< BEWARE< BEWARE.

Move size: 3 Bedroom Home Service cost: $4900

DONT USE THIS COMPANY!

This company is by far the absolute worst company I've ever dealt with!! [EDIT] From the beginning it was nothing but lies and not being able to get ahold of anyone for days! We were moving cross country and these people failed to show up to get our stuff not once, not twice, but three times!

[NAME EDIT] lied about everything except his name! My husband had asked him about pricing and [NAME EDIT] gave him a price and at a later time my husband was discussing prices with [NAME EDIT] and [NAME EDIT] said he would give me husband a discount because of our delay in pickup for nearly two weeks. It turns out [NAME EDIT] reduced the amount of cubic feet we had originally discussed so once the furniture was picked up we unexpected owed them so much more! My husband talked to a guy named [NAME EDIT] in customer service because my husband asked why all of a sudden he couldn't use a credit card, but instead had to use cash. [NAME EDIT] couldn't give him an answer. What kind of people treat their customers like that?

Not only was that a week and a half of calling countless times trying to talk to anyone about our move but so many things showed up broken with boxes torn almost completely in half!

It was so sad! Not only was most of our furniture dinged and broken but some items that were irreplaceable were broken! My husbands desk was completely broken the drawers were hanging off, a TV that was over 2,000 was missing a cord, we bought the cord, and it still didn't work so it must've been dropped. Our wedding DVD was somehow snapped in half even tho it had been in a case. To name a few cake plates, dishes, floor lamps, and mugs were broken.


We called to complain about the horrible service and were routed to a woman named [NAME EDIT]. She was trying to act helpful but it was all a show! We said how [NAME EDIT] had treated us and lied to us on numerous occasions and she said "oh he's already been let go." She kept trying to tell my husband she would send us a $100 check to take our reviews down and when he refused she hung up on him. He called back and [NAME EDIT] answered the phone! When my husband confronted him saying [NAME EDIT] said she fired you, he said no why would I get fired? So she lied about everything. She kept asking for names saying she was going to have to let people go and it was all a show!! She [EDIT] was never trying to help us, she was only trying to get the reviews removed.

[NAME EDIT] who is apparently the GM [EDIT] my husband out because we made reviews on social media and BBB! Jorge told him to [EDIT] and so many other vulgar things because my husband refused to take down the reviews.

DONT USE THIS COMPANY! WE WANT TO WARN OTHER CONSUMERS! You're better off getting a UHAUL and moving yourself!

Move size: 4 Bedroom Home Service cost: $5300

Hi this is Pastor David Muldoon. I was blessed enough to have United Movers Group move my family and I to Florida. I was referred by another church who United Movers relocated years ago. They came to my house and did an estimate. I felt very comfortable with the estimator who happened to be our foreman for our move because he was a devout Christian man himself. I don't know how to pack up a house so I wanted the movers to do it. I really would have paid them double as long as I knew nothing would break. Kevin who was the foreman assured me that if they packed it, nothing will break. He also said if anything breaks its usually because the people moving pack it. They came the day before because we are a family of 6. They packed everything and disassembled the big stuff. The next day they were at my house bright and early. I was surprised at how much space they said they didn't use and how much less I would be paying on delivery. You can tell these guys walk in our saviors footsteps. They came exactly when they said they would for delivery and everything was good as new. They made this so easy for my family and for that I thank you.

Move size: 4+ Bedroom Home Service cost: $16500

I had the worst experiance with them.The sales person, [NAME EDIT] clark, said everything to get me to book with them for my move from Denver to Lake Mary,Florida.And the last I heard from her was the day when I had to make a payment for the booking.
She went through the inventory with me and gave me an estimate of 2200.This included a box count of 30 (medium size) and other furniture items.I have an email confirming that the quote included a 30% over the required cost of everything in the inventory list.
What surprised me was how I ended up paying 1000$ over the initial quote when my box count was 25(less than the inventory list).

[NAME EDIT] stopped attending my calls since the pick up date.Seemed like a well calculated plan cause there was no one I could speak to regarding the over payment.Other people in the office kept passing the ball saying [NAME EDIT] was incharge and only she could answer how the space/price went up inspite of having lesser boxes.
This lady shares her personal phone number but doesn't attend to your calls once you get trapped.I called her using other numbers, which she picked, and then excused herself by saying she would speak with her manager and get back to me.She never did call back.

The worst part was that they give you no information regarding the delivery date.The delivery date was supposed to be on 16th May 2017 but I received my stuff no sooner than 28th May 2017.I moved with my baby from denver to lake Mary and this long wait for my house goods made everyday a real struggle.I had to call them everyday to check on the status.I even spoke to the floor manager(atleast that's what he claimed to be - [NAME EDIT]) but that didn't help either.
It was after making nearly ten calls that they informed me it would take 2-3 weeks for the delivery.Apparently the delivery date is based on the miles and for my move ot would take 2-3 weeks.
Had I been informed about the possible delay I wouldn't have booked with them at all.
In their defense they have mentioned it in the contract in fine print ( which is written like a hidden mystery on teh contract that only their employees can find out).
This contract was not even sent to us by [NAME EDIT].But hey how could I ask anyone about the unfair practice when no one picks the call.
The final blow came when the delivery truck size was said to be a full trailer that I doubt can be parked inside any apartment complex.
The truck that came for the pick up was a smaller size while the one for delivery was a 50 feet trailer.
End result I had to pay additional 400$ for them to transfer my stuff onto a uhaul so they could enter the apartment and make the delivery.
Frustrated by the whole customer experience,extra pay and extra delay, I just paid so I could just put an end to the whole thing.
Also I had no option cause the customer care sucks.[NAME EDIT] doesn't pick her phone.The manager does nothing.
All in all I had the worst experience with them.

Save your self from the horrible experience and find some one else.

Move size: 2 Bedroom Home Service cost: $3000

I did a lot of shopping for this move and when I first submitted my number online I might have received about 100 calls. I only entertained about 5 different prices and they were all over the board I had some companies quote me as low as 3k and some as high as 10k. United was not the cheapest but I was sold on the customer service aspect and they honored everything they told me. This was my first out of state move so I was nervous from reading things online but my agent answered all my questions and was very thorough about how this whole process was going to work. Before my move day they even called me to make sure I did not forgot anything and I was missing a thing or two but we were able to add those furniture pieces with no problem. The movers showed up on the first day of our window and they got straight down to business. I even offered to buy them lunch and they denied and said they just wanted to get this job done so I could start heading out. They wrapped all my furniture so professional and loaded everything very tight on the truck and I actually ended up getting money taken off the balance of my price. The transit time was less then I expected as well and when they came to drop everything off it was the same crew from pick up and they were able to finish the job so that I was able to sit down and have a nice dinner with my family in our new home. Overall this was by far a great experience and I can not thank United Movers enough for helping me and my family. They were a pleasure to work with and if we ever have to move again which hopefully this will be our last big move I would most certainly use this company.

Move size: 3 Bedroom Home Service cost: $6897

We will be pursuing litigation against United Movers Group. We moved from Durango, CO to Austin, TX on 4/7/17. After numerous phone calls to them because our stuff wasn't arriving, it finally came today, 5/6/17. And what did we find? Our king sized mattress was soaking wet [EDIT]. I don't think anyone has destroyed my property in such a disgusting manner in my life. My husband's bike is also broken, and the microwave is smooshed in. There may be other damage, that's just what we've seen so far.

Other highlights: their respective trucks broke down a total of four times during our move. They did not provide a bill of lading upon arrival in Durango. They raised their prices when the cubic feet was more than expected. They tried to coerce me for a tip, and I'm so glad I didn't! They advertise they will be there in 14 days, but obviously it was much longer.

Do not use. I'm begging you do not.

Move size: 2 Bedroom Home Service cost: $3151

My husband and I have never moved before. We both just graduated from NC State and got a job at Delray Medical. We put our name in to get moving quotes and the companies started calling. United Movers Group was one of the few who quoted by cubic feet and the only company to show me the Department of Transportation website and explain it. Now they definitely weren't the least expensive but the prices a couple companies told me seemed too good to be true. I decided on United Movers because how many years they were in business and how many trucks they had. I booked the move 2 months in advance and they went over my boxes a few days before our move. The day of the move they killed it I felt like they were being overprotective but hey that was okay with me. They told me they could be in Delray in five days. They also told me that I have to pay less than half my delivery balance because they over estimated us. Four days later they told me they would be at my new house in Delray. They took everything off and set it up just how I wanted it. I tipped them and I'm so happy that I'm not a horror story.

Move size: 4+ Bedroom Home Service cost: $11500

Do not believe any moving estimate this company gives you over the phone. They ask for an inventory, verbally guarantee the the estimate is high and the move will NOT cost more than the estimate. On moving day, the movers show up and tell you the move will cost THOUSANDS of dollars more than the estimate. STAY AWAY from this company. This move was for my 84 year-old mother. She is in very poor health. We were moving her from an assisted living facility. We were put in the position where we had no choice but to pay the movers $9,000 over the estimate given to us. Don't believe the "guarantee". Just stay away from this company. I feel they misrepresented themselves with me. Their sales representative completely lied to me. Just a word of recommendation - Never choose a moving company unless they come to your home and do a visual inventory of the items being moved. Do not trust these people. I will most definitely review again when my mother's belongings are delivered.

Move size: 2 Bedroom Home Service cost: $11054